Memphis International Airport rolls out GoodMaps indoor navigation app to improve accessibility and passenger wayfinding

A new digital wayfinding option for Memphis travelers

Memphis International Airport has launched GoodMaps, a smartphone-based indoor navigation and accessibility platform designed to help passengers find their way through the terminal and reach key services more independently. The rollout was announced by the Memphis-Shelby County Airport Authority on March 11, 2026.

The airport authority said the tool is intended to improve both day-to-day navigation and accessibility for travelers who can face barriers in complex indoor environments, including passengers with disabilities as well as those unfamiliar with the airport layout.

How the system works inside the terminal

GoodMaps is delivered through a free iOS and Android mobile app. The platform is built around detailed indoor maps and step-by-step routing, allowing users to select destinations and receive turn-by-turn directions within the terminal.

The GoodMaps app’s navigation functions include route choices that can avoid stairs, supporting travelers who need step-free paths. The app also provides access to indoor floor plans and points of interest that can be searched and selected as destinations.

• Indoor turn-by-turn routing to common airport destinations
• Step-free routing options for travelers with mobility needs
• Accessible guidance methods intended to support a range of user needs
• Searchable points of interest and mapped terminal features

Demonstrations to community and accessibility stakeholders

As part of the launch, representatives associated with the platform conducted demonstrations for accessibility advocates, community organizations, and members of the traveling public. The airport authority described the demonstrations as an opportunity to show how the service can be used in real travel scenarios and how it can be tailored to individual needs.

The airport authority described the new platform as a tool intended to change how travelers discover and navigate Memphis International Airport.

Context: a growing focus on navigation and accessibility in airports

Airports have increasingly adopted indoor mapping and navigation tools as terminals expand and passenger services shift locations over time, creating new wayfinding challenges. Similar GoodMaps deployments have been announced at other U.S. airports, reflecting an industry-wide push to improve independent navigation and reduce uncertainty for travelers who may rely on accessible directions.

At Memphis International, the introduction of an app-based navigation option adds a new layer to existing airport signage and staff support. The airport authority framed the launch as part of broader efforts to improve the passenger experience, particularly for travelers who benefit from step-by-step instructions and accessible routing.

What passengers need to know

GoodMaps is available to passengers through a dedicated mobile application. Travelers who want to use it are expected to rely on their smartphone during their trip through the terminal, using the app’s routing to locate services such as checkpoints, gates, restrooms, baggage claim areas, and concessions.

The airport authority has not announced any changes to airport operations tied to the launch; the platform is positioned as an added service intended to assist navigation and accessibility within the existing terminal environment.